SUBSCRIPTION POLICY
Effective Date: January 19, 2025
Last Updated: February 12, 2025
1. Introduction
Welcome to GRC Web Solution LLC ("Company," "we," "us," or "our"). This Subscription Policy governs the use of our software-as-a-service (SaaS) platform and outlines the terms and conditions for subscriptions, billing, cancellations, and refunds. By subscribing to our services, you agree to comply with this policy.
2. Subscription Plans
2.1 Plan Options
We offer multiple subscription plans tailored to meet the needs of individuals and businesses. Plan details, pricing, and features are available on our website or sales agreements.
2.2 Account Registration
To access our services, you must create an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.
2.3 Free Trials
We may offer free trials for a limited period. If you do not cancel before the trial period ends, your account will automatically transition to a paid subscription, and you will be charged accordingly.
3. Billing and Payments
3.1 Payment Terms
All subscriptions are billed in advance on a recurring basis (monthly, quarterly, or annually) based on the plan selected.
Payments must be made via an accepted payment method (credit/debit card, PayPal, bank transfer, or other available options).
By subscribing, you authorize us to charge your selected payment method automatically on the due date.
3.2 Taxes and Fees
Prices listed do not include applicable taxes unless stated otherwise. You are responsible for any applicable taxes, duties, or fees associated with your subscription.
3.3 Late Payments
If a payment fails or is declined, we may suspend or terminate your access to the service until the outstanding balance is settled.
4. Cancellations and Termination
4.1 Subscription Cancellation
You can cancel your subscription at any time through your account settings or by contacting our support team.
Cancellations take effect at the end of the current billing cycle, and you will retain access to the service until then.
We do not offer partial refunds for unused portions of a billing cycle.
4.2 Termination by GRC Web Solution LLC
We reserve the right to suspend or terminate accounts that violate our Terms of Service or Acceptable Use Policy, engage in fraudulent activity, or fail to make timely payments.
5. Refund Policy
5.1 General Refund Policy
We generally do not offer refunds for subscription fees. However, refunds may be considered in specific cases, such as:
o Billing errors or duplicate charges
o Service disruptions caused by our system for an extended period
o Special circumstances determined at our discretion
5.2 Refund Requests
Refund requests must be submitted within 14 days of the charge date and must include details about the reason for the request.
6. Subscription Modifications
6.1 Upgrades
You can upgrade your subscription at any time. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of the billing cycle.
6.2 Downgrades
Downgrading to a lower-tier plan will take effect at the next billing cycle. No refunds or prorated credits will be issued for downgrades.
7. Service Availability and Changes
We strive to provide uninterrupted access to our services but do not guarantee 100% uptime. Scheduled maintenance and unforeseen technical issues may impact service availability.
We reserve the right to modify subscription plans, pricing, and features with prior notice.
8. Data and Privacy
We handle user data in accordance with our Privacy Policy. By using our services, you consent to the collection, processing, and storage of your information as outlined therein.
9. Contact Information
For questions or assistance regarding this Subscription Policy, please contact us:
GRC Web Solution LLC
2025 | All Rights Reserved
440 Monticello Ave Ste 1802 # 866703, Norfolk VA 23510-2670
1 845-583-0998
